---
title: "FAQ — KrosAI"
description: "Frequently asked questions about KrosAI's AI-native phone infrastructure."
url: "https://krosai.com/faq"
updated_at: "2026-05-24"
---

# FAQ — KrosAI

> Frequently asked questions about KrosAI's AI-native phone infrastructure.

## General

### What is KrosAI?

KrosAI is an AI-native phone infrastructure platform designed specifically for emerging markets. It enables businesses to provision local phone numbers in 50+ countries across Africa, LATAM, MENA, and Southeast Asia, and stream calls to AI voice agents with sub-20ms latency. Unlike traditional CPaaS providers, KrosAI's infrastructure is optimized for local accents, noisy networks, and sovereign routing requirements.

### Who is KrosAI built for?

KrosAI is built for developers, enterprises, and organizations deploying AI voice agents in emerging markets. This includes fintech companies automating KYC callbacks and fraud alerts, BPOs and contact centers scaling with AI, government agencies providing citizen services via phone, and any business that needs reliable voice AI infrastructure in regions underserved by global CPaaS providers.

### Where is KrosAI available?

KrosAI operates in 50+ countries across Africa (Nigeria, Ghana, Kenya, Rwanda, South Africa), Latin America (Brazil, Mexico, Colombia, Argentina), Middle East & North Africa (UAE, Saudi Arabia, Egypt), and Southeast Asia (Indonesia, Philippines, Vietnam, Thailand). We continuously expand our coverage based on customer demand.

## Product & Technology

### How does KrosAI work?

KrosAI works in three simple steps: First, you provision local phone numbers through our dashboard or API. Second, you bind your AI agent (OpenAI, Vapi, Retell, LiveKit, or any custom webhook). Third, when calls come in, KrosAI handles routing, audio streaming, and compliance, delivering real-time voice to your AI with sub-second latency.

### What is sub-20ms latency and why does it matter for AI voice calls?

Latency is the delay between when a caller speaks and when the AI can process and respond. KrosAI achieves sub-20ms network latency, which is critical for natural-sounding AI conversations. High latency (common with global CPaaS routes to emerging markets) causes awkward pauses that make AI agents sound robotic. Our optimized telecom routes ensure conversations feel natural and real-time.

### Which AI platforms does KrosAI integrate with?

KrosAI is agent-agnostic and integrates with all major AI voice platforms including OpenAI's Realtime API, Vapi, Retell AI, LiveKit, and ElevenLabs. You can also connect any custom AI agent via webhooks. Your AI infrastructure stays the same—KrosAI handles the telecom layer.

### What makes KrosAI different from Twilio or Vonage?

KrosAI is purpose-built for AI voice in emerging markets, unlike Twilio and Vonage which are general-purpose global CPaaS. Key differences include: AI-native routing optimized for voice AI workloads, local accent optimization for regional speech patterns, direct local carrier integrations for better reliability, sub-20ms latency vs ~1 second with competitors, and specialized focus on Africa, LATAM, MENA, and SEA where global CPaaS often underperforms.

## Pricing & Billing

### How much does KrosAI cost?

KrosAI offers tiered subscription plans starting at $10/mo (Starter), $49/mo (Growth, most popular), and $199/mo (Business). Per-minute rates range from $0.02–$0.03/min depending on tier. All plans include monthly call credits and unlimited AI Agents. Enterprise plans with custom volume pricing are available. Yearly billing saves 20%.

### Is there a free trial?

You can start with KrosAI immediately. Sign up at cockpit.krosai.com to provision your first number and test the platform.