Question 1

What is KrosAI?

Accepted Answer

KrosAI is an AI-native phone infrastructure platform designed specifically for emerging markets. It enables businesses to provision local phone numbers in 50+ countries across Africa, LATAM, MENA, and Southeast Asia, and stream calls to AI voice agents with sub-20ms latency. Unlike traditional CPaaS providers, KrosAI's infrastructure is optimized for local accents, noisy networks, and sovereign routing requirements.

Question 2

Who is KrosAI built for?

Accepted Answer

KrosAI is built for developers, enterprises, and organizations deploying AI voice agents in emerging markets. This includes fintech companies automating KYC callbacks and fraud alerts, BPOs and contact centers scaling with AI, government agencies providing citizen services via phone, and any business that needs reliable voice AI infrastructure in regions underserved by global CPaaS providers.

Question 3

Where is KrosAI available?

Accepted Answer

KrosAI operates in 50+ countries across Africa (Nigeria, Ghana, Kenya, Rwanda, South Africa), Latin America (Brazil, Mexico, Colombia, Argentina), Middle East & North Africa (UAE, Saudi Arabia, Egypt), and Southeast Asia (Indonesia, Philippines, Vietnam, Thailand). We continuously expand our coverage based on customer demand.

Question 4

How does KrosAI work?

Accepted Answer

KrosAI works in three simple steps: First, you provision local phone numbers through our dashboard or API. Second, you bind your AI agent (OpenAI, Vapi, Retell, LiveKit, or any custom webhook). Third, when calls come in, KrosAI handles routing, audio streaming, and compliance, delivering real-time voice to your AI with sub-second latency.

Question 5

What is sub-20ms latency and why does it matter for AI voice calls?

Accepted Answer

Latency is the delay between when a caller speaks and when the AI can process and respond. KrosAI achieves sub-20ms network latency, which is critical for natural-sounding AI conversations. High latency (common with global CPaaS routes to emerging markets) causes awkward pauses that make AI agents sound robotic. Our optimized telecom routes ensure conversations feel natural and real-time.

Question 6

Which AI platforms does KrosAI integrate with?

Accepted Answer

KrosAI is agent-agnostic and integrates with all major AI voice platforms including OpenAI's Realtime API, Vapi, Retell AI, LiveKit, and ElevenLabs. You can also connect any custom AI agent via webhooks. Your AI infrastructure stays the same—KrosAI handles the telecom layer.

Question 7

What makes KrosAI different from Twilio or Vonage?

Accepted Answer

KrosAI is purpose-built for AI voice in emerging markets, unlike Twilio and Vonage which are general-purpose global CPaaS. Key differences include: AI-native routing optimized for voice AI workloads, local accent optimization for regional speech patterns, direct local carrier integrations for better reliability, sub-20ms latency vs ~1 second with competitors, and specialized focus on Africa, LATAM, MENA, and SEA where global CPaaS often underperforms.

Question 8

What countries does KrosAI support?

Accepted Answer

KrosAI supports 50+ countries across four major emerging market regions: Africa (Nigeria, Ghana, Kenya, Rwanda, South Africa, Egypt, and more), Latin America (Brazil, Mexico, Colombia, Argentina, Chile), Middle East & North Africa (UAE, Saudi Arabia, Qatar, Bahrain), and Southeast Asia (Indonesia, Philippines, Vietnam, Thailand, Malaysia). Contact us for specific country availability.

Question 9

What types of phone numbers can I provision?

Accepted Answer

KrosAI provides local phone numbers (geographic numbers with local area codes), mobile numbers where available, and toll-free numbers in select markets. All numbers are real telecom lines that can receive calls from any phone—landline or mobile.

Question 10

How quickly can I get a phone number?

Accepted Answer

Phone number provisioning is instant for most countries. Simply search for available numbers in your target region through our dashboard or API, select your number, and it's activated immediately. Some markets may require additional documentation for regulatory compliance.

Question 11

How much does KrosAI cost?

Accepted Answer

KrosAI uses simple, transparent pricing: $3 per month per local phone number, plus $0.05 per minute for voice calls. There are no hidden fees, setup costs, or minimum commitments. Enterprise customers with high volume can contact us for custom pricing with volume discounts.

Question 12

Is there a free trial?

Accepted Answer

Yes, you can start with KrosAI immediately. Sign up at cockpit.krosai.com to provision your first number and test the platform. We offer pay-as-you-go pricing so you only pay for what you use.

Question 13

How does pay-as-you-go billing work?

Accepted Answer

You're billed monthly based on usage. Phone number fees ($3/month per number) are charged at the start of each billing cycle. Call minutes ($0.05/min) are calculated based on actual usage and billed at the end of each month. You can monitor usage in real-time through the KrosAI dashboard.

Question 14

How do I connect my AI agent to KrosAI?

Accepted Answer

Connecting your AI agent takes minutes: 1) Create an account at cockpit.krosai.com, 2) Provision a phone number in your target country, 3) Configure your AI agent endpoint (webhook URL, Vapi agent ID, or other platform credentials), 4) KrosAI automatically routes incoming calls to your AI. Full API documentation is available at docs.krosai.com.

Question 15

Does KrosAI support real-time call streaming?

Accepted Answer

Yes, real-time audio streaming is core to KrosAI. We stream call audio bidirectionally with sub-20ms latency, enabling truly conversational AI experiences. This is essential for AI agents that need to handle interruptions, detect emotions, or respond naturally.

Question 16

What call analytics are available?

Accepted Answer

KrosAI provides comprehensive real-time analytics including call quality metrics (MOS scores, packet loss, jitter), latency monitoring by region, call success rates and failure analysis, usage tracking and cost breakdown, and detailed call logs with timestamps. Enterprise plans include advanced reporting and custom dashboards.

Question 17

Can KrosAI be used for AI customer support?

Accepted Answer

Absolutely. KrosAI is ideal for deploying AI customer support agents that answer real phone calls. Customers call a local number, speak naturally, and your AI handles inquiries with local accent understanding and real-time responses. This works for support hotlines, appointment booking, order status, and general inquiries.

Question 18

Does KrosAI work for fintech and banking automation?

Accepted Answer

Yes, fintech and banking are key use cases. KrosAI powers automated KYC verification callbacks, fraud alert calls, loan reminder notifications, payment confirmations, and account recovery processes. Our secure infrastructure supports compliance requirements for financial services in emerging markets.

Question 19

Can government agencies use KrosAI?

Accepted Answer

Yes, KrosAI serves government and public sector organizations. Citizens can call local numbers and interact with AI assistants for services like permit applications, appointment scheduling, information hotlines, and public service inquiries. Our sovereign routing options ensure data stays within required jurisdictions.

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